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National Public Safety Telecommunicators Week
Sunday, April 8, 2018

Back in 1994 President Clinton issues a Proclamation honoring the "unseen heroes" who answer the calls from the public in their time of need.  Here is the Proclamation:

Proclamation 6667—National Public Safety Telecommunicators Week, 1994
April 12, 1994
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By the President of the United States of America
A Proclamation

In an emergency, most Americans depend on 9–1–1. Each day, more than half a million public safety communicators answer desperate calls for help, responding with services that save the lives and property of American citizens in need of assistance.

These dedicated men and women are more than anonymous voices on the telephone line. They are local police, fire, and medical professionals who use public safety telecommunications to quickly respond to emergency calls. They are also Federal public safety officials who use telecommunications for everything from drug interdiction to protecting forests to promoting conservation. We rely on their knowledge and professionalism as they make critical decisions, obtain information, and quickly dispatch needed aid.

America's public safety telecommunicators serve our citizens daily in countless ways. The work of these "unseen first responders" is invaluable in emergency situations, and each of these dedicated men and women deserves our heartfelt appreciation. Americans place their trust in these individuals, not just this week, but every day of the year. This week is a time for a grateful Nation to show its appreciation and to recognize that our health, safety, and well-being are often dependent on the commitment and steadfast devotion of public safety telecommunicators.

The Congress, by Public Law 103–221, has designated the week beginning April 11, 1994, as "National Public Safety Telecommunicators Week" and has authorized and requested the President to issue a proclamation in observance of this week.

Now, Therefore, I, William J. Clinton, President of the United States of America, do hereby proclaim the week of April 11, 1994, as National Public Safety Telecommunicators Week. I urge all Americans to observe this week with appropriate programs, ceremonies, activities, and appreciation for these outstanding individuals.

In Witness Whereof, I have hereunto set my hand this twelfth day of April, in the year of our Lord nineteen hundred and ninety-four, and of the Independence of the United States of America the two hundred and eighteenth.



Did you sit back and think about what happen during the time a 9-1-1 call is being processed at the center?  Sometimes it'll start out as a routine call for an ambulance for a person who needs help get back into their house after a doctor’s appointment or a call from an alarm company reporting a smoke detector activation, to the other end of the spectrum of someone calling in their their loved one has just passed way, to the call at 1 o'clock in the morning for someone smelling smoke in their house.  

Which call that comes in to the center is handled as quickly, while trying to extract important information about what the emergency is, making sure the Right resources, an information to make sure everyone makes it back to the fire house at the end of the run.  It's not easy!.  Was a member of the thin Gold Line that support the Red, and the Blue, we are dealing with people who are watching their dreams go up in smoke, their loved one wither away, or the good Samaritans trying to help at an accident.  While trying to get everyone to safety and account for the ones that can't.  Try listening to the mother who can't find her two year old who was outside playing or the father you came home to find their teenage daughter has taken her own life.  And there are so many other calls that come right after the previous bad one.  Yes we get the prank calls, kids playing with cell phones, but we have to treat every call initially as a real emergency until proven otherwise.  We do get stressed out, we are learning how to cope with the newest term PTSD initially thought to be only for the military, but don't think that knowing a firefighter or EMT isn't going home after the alarm or knowing that a family has been ripped apart by a tragic death.  

Your dispatchers, are busy working hard to get you the vital information you need even before you go responding to the scene.  Trying to make sure everyone is accounted for at a fire scene or accident, getting you how long of a hose lay it is from the nearest hydrant to the burning structure, getting the 2nd alarm plan ready to go before you call for it, knowing who is going to be your cover-up during a major fire without stripping the county, yes all while handling all of the other emergencies still coming into the center. Remember you’re dealing with your own local emergency, they are dealing with all of the other emergencies without the county, being the 1st First responder and in my eyes the 1st on scene commander until a line officer arrives on scene and takes command.



To the Men and Women of Kent Center and Kentcom, thank you for your service and dedication to duty


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