WHEN CALLING 911

Tuesday, April 7, 2020

The 911 center used scripted protocols.  The newest dealing with the covid-19 outbreak call-takers can ask these additional question, after obtaining what the nature of your emergency (why you are calling 911 now). After they get your chief complaint (why you called 911) and key questions about you or the person needing medical assistance. Then ask the below travel/covid 19 questions, then finish by giving you instructions to help until the 1st responders arrive.

IT IS IMPORTANT EVEN IF THE TRAVEL/COVID 19 QUESTIONS AREN'T ASKED BY 911M THAT YOU INFORM THE 1ST RESPONDERS AS SOON AS THEY ARRIVE, TO ENSURE THEY HAVE THE PROPRT LEVEL OF PPE ON.  

This is also important in cases your may not be home, you are involved in a motor vehicle crash.  again, if you can ADVISE THE 1ST RESPONDERS (POLICE OFFICER, FIREFIGHTER, OR EMT, that you may have/do have symptons. 

Travel / Patient Contact History

i. Has s/he traveled in the last 14 days (if so, where?)

ii. Contact with someone with flu-like illness (if so, when?)

iii. (If above is Yes) is s/he a health care provider?

iv. (If Yes) did s/h use PPE?

ii. Now tell me if s/he has any of the following symptoms:

i. A fever or measured temperature at or above 99.5 ?F

ii. Chills

iii. Difficulty Breathing or Shortness of Breath

iv. Persistent Cough

v. Any other new respiratory problems (e.g.: persistent sneezing, wheezing, congestion, etc.)  

We can't help you if you can't help us.

 

 

 

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